Shipping policy
Shipping Policy
Veil & Violet
Home of Melissa Mystic
18 years of psychic guidance, healing & spiritual work.
Last updated: 19 September 2026
This Shipping Policy applies to physical products purchased through the Veil & Violet Mystic Market.
Digital products and spiritual services such as readings, healing and spellwork are not physically shipped.
UK Delivery
Standard UK tracked delivery is:
£3.99 per order
Orders over £50 qualify for free standard UK delivery.
Our usual estimated delivery time is:
3–5 working days
Delivery estimates begin once your order has been processed and dispatched.
Working days normally exclude weekends and UK bank holidays.
Processing and Dispatch
Orders are prepared and dispatched as quickly as possible.
Some Mystic Market products may be fulfilled and dispatched by one of our trusted fulfilment or supplier partners on behalf of Veil & Violet.
This does not affect your contract with Veil & Violet, and we remain your point of contact for your order.
You will receive dispatch or tracking information where available.
International Delivery
International delivery is available to selected countries.
Available delivery options and charges will be shown at checkout based on your delivery address.
International delivery times vary depending on the destination and delivery service used.
International customers may also be responsible for any local customs charges, import duties or taxes that apply in their country.
Delivery Times
Delivery estimates are provided in good faith but may occasionally be affected by circumstances outside our reasonable control, including postal delays, courier disruption, severe weather or customs processing.
Under UK distance-selling rules, goods should normally be delivered within 30 days unless a different timeframe has been agreed with the customer.
If there is a significant problem or delay with your order, please contact us and we will investigate.
Tracking
Where tracking is available, tracking details will normally be sent to the email address provided with your order.
Please allow a short period after receiving tracking information for the carrier's tracking system to update.
Incorrect Delivery Addresses
Please check your delivery address carefully before completing your order.
Customers are responsible for providing a complete and accurate delivery address.
If you notice an error after ordering, contact us as soon as possible at:
If an order has already been dispatched, we may not be able to change the delivery address.
Missing Parcels
If your order has not arrived within the expected delivery timeframe, please contact:
Please include your:
- Full name
- Order number
- Delivery address
We will check the tracking information where available and investigate with the relevant delivery or fulfilment provider.
Damaged Parcels
If your item arrives damaged, please contact us as soon as possible and include:
- Your order number
- A description of the damage
- Photographs of the product
- Photographs of the packaging where possible
Please email:
Damaged and faulty products are also covered by our Return & Refund Policy.
Multiple Parcels
If your order contains several products, they may occasionally be dispatched separately.
This means different items from the same order may arrive on different days.
You will not be charged additional delivery fees simply because we dispatch an order in more than one parcel.
Delivery Responsibility
Veil & Violet remains responsible for ensuring that orders are delivered in accordance with applicable consumer law.
Our use of third-party couriers, suppliers or fulfilment partners does not remove your statutory rights.
Contact
For questions about an existing Mystic Market order, please contact:
For general enquiries:
Veil & Violet
Home of Melissa Mystic
18 years of psychic guidance, healing & spiritual work.